See also:

• Business: News and Media  (340)

CRM & SFA Best Practices: - Features articles about using and setting up customer relationship management and sales force automation solutions.

CRM Blog: - News and commentary on CRM topics, including software and implementation.

CRM Daily: - CRM news and information.

CRM Today: Find a CRM solution for lead or contact tracking management, sales pipeline or forecasting. CRM customer relationship management marketing eCRM software strategy solutions

CRMDirectory.com: - News, products, and tutorials for those interested in customer relationship management.

CSM: Resource for Customer Service Managers & Professionals, improve your customer service, fre. customer service, customer service manager, management, article, customer

Customer Management Community (CMC): - News, information, advice and best practice case studies.

Customer Service Group: Newsletters, books, and free online resources for improved customer service, call center a. Customer Service Group, Customer Service Newsletter, The Customer Communicator

destinationCRM.com: - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.




eCRMGuide: - Customer relationship management and e-business news.

eCustomerServiceWorld.com: - Articles, case studies and white papers as well as news, information, advice and jobs.

European Centre for Customer Strategies (ECCS): - Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.

Outsourcing CRM: - Case studies and best practices focused on customer relationship management.

Service Untitled: - A blog focused on customer service and the customer service experience. Interviews, tips, and downloads.